Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our policy below.

Eligibility for Returns

- Returns are accepted within 30 days of purchase.
- Items must be unused, in their original packaging, and in resale condition to qualify.

Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be processed back to your original payment method within 5–7 business days.
- Please note that shipping costs (if any) are non-refundable.

Exclusions

- Items showing signs of wear, damage, or hygiene concerns (e.g., heavily used mats) are not eligible for return.

Exchanges

Exchanges are offered only if an item arrives defective or damaged.

How to Request a Return

To initiate a return or exchange, please contact us at:
📧 surfstance@outlook.com

Include the following details in your email:

• Order number
• Reason for return or exchange
• Product details

We will provide you with instructions for returning your item.